IT Specialist - Web Applications

Lancaster, Pennsylvania, United States | Part-time

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Veritas Press is a Christian organization dedicated to providing the best classical Christian education materials and services anywhere. We are in need of an IT Specialist with experience in website management and development.

Description:

Assist Technology Department by maintaining web applications and the Veritas Press technological environment.

Some Responsibilities:

Internet Applications

  1. Document development requirements and create deployment requests for web sites
  2. Purchase domain registrations, install and update SSL certifications, and maintain DNS records
  3. Maintain web applications to current technology standards
  4. Define and document validation testing of upgrades and enhancements

Reporting

  1. Provide data and analysis of web site activity and performance
  2. Produce non-routine reports upon request and log the request

Systems

  1. Maintain Veritas Press technological environment as directed
  2. Configure, maintain, and continuously improve client computer systems
  3. Upgrade systems as directed
  4. Secure systems within business requirements

Service

  1. Provide excellent service to all families, teachers, and staff.
    1. Including: prompt professional communications, friendly cheerful attitude, resolution to issues
    2. Provide technical support for client computer hardware and software
  2. Seek assistance from the IT Manager if unable to resolve a problem
  3. Be available for on-call support as needed
  4. Support users by generating instructional documentation

Help Desk

  1. Ensure all routine issues reported to IT are resolved within 24 hours.
  2. Communicate any non-routine issues to the requestor within 24 hours and provide an estimated schedule of completion.
  3. Complete any non-routine issues on time.
  4. Seek assistance on any issues that cannot be resolved from the IT Manager

Troubleshooting

  1. Resolve technical issues by:
    1. Clarifying the concern
    2. Determining the cause of the problem
    3. Selecting and explaining the best solution to solve the problem
    4. Expediting correction or adjustment
    5. Following up to ensure resolution.

Skills and Qualifications:

  1. Conversant with the reformed faith and classical Christian education according to the VSA Statement of Faith and Philosophy.
  2. Excellent written and oral communication skills.
  3. Able to maintain courteous and professional disposition when dealing with customers.
  4. Expert in MS Office suite products, G Suite for business products
  5. Exposure to business class computer administration
  6. Experience in MYSQL database administration
  7. Experience with HTML5, java script, PHP, Magento
  8. Experience using the Github platform
  9. Experience in Windows and Linux system administration
  10. Excellent troubleshooting ability
  11. Work to constantly expand abilities by gaining further training in areas of weakness.

Physical Demands:

  1. Standing, walking and sitting for long periods of time
  2. Extensive typing on QWERTY style keyboard
  3. Extensive viewing of lighted computer monitor
  4. Speaking and Hearing
  5. Reaching and bending
  6. Lifting up to 50 lbs
  7. Using hands to perform tasks
  8. Working in standard office conditions with and near electronics

Education:

  1. High school diploma.
  2. A bachelor’s degree in technology is preferred

Compensation:

Competitive salary based on experience

 

Instructions:

  • Be sure to answer all questions marked with an * on the application; they are required
  • If you're not sure of any of the other answers, leave them blank
  • Please upload a resume; we prefer PDF format
  • In the Cover Letter section, please write us a brief note to tell us why you're applying; it can be as formal as you want it to be; we just want to get to know you
  • After you submit your application, you cannot edit it
  • If you close the application without clicking the SUBMIT button, your details will not be saved; you'll have to start over